At Raja99, your privacy is more than a legal obligation — it is a responsibility we take seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your personal data as a member of our gaming platform in Malaysia.
We invest in the best technologies and procedures to ensure the personal information of every Raja99 member is always well protected.
All data transmitted between your device and raja99's servers is protected with 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia. Your information cannot be intercepted by any third party.
Raja99 has never sold or rented, and will never sell or rent, your personal data to any third party for marketing purposes. Your data is used solely for the purposes stated in this Privacy Policy and nothing beyond that.
As a raja99 member, you have the full right to access, amend, download, or request deletion of your personal data. We provide a straightforward and transparent process for you to manage your own information.
Raja99 member data is stored in data centres protected by round-the-clock physical and digital surveillance. Access to user data is granted only to authorised personnel and is subject to strict internal security protocols.
The Know Your Customer (KYC) process at raja99 is carried out with care and security. Identity verification documents you submit are stored in a strictly controlled environment and used exclusively for account verification and compliance purposes.
Whenever raja99's Privacy Policy is updated, we will notify members via in-platform notifications or their registered email. You will never miss any important changes that affect how we handle your personal data.
Raja99 collects your personal information to enable us to provide safe, seamless online gaming services that comply with applicable legal requirements. We only collect data that is genuinely necessary and do not gather excessive or irrelevant information.
Generally, there are two categories of data we collect:
Data you provide directly:
Data collected automatically:
All information you provide to raja99 is kept strictly confidential. We use this data solely for the purposes stated in this Privacy Policy. We do not collect sensitive information such as biometric data or health information.
The personal data you share with Raja99 is used responsibly and limited solely to the purposes outlined below. We will not use your data for any purpose not stated here without obtaining your prior consent.
| Purpose of Use | Type of Data Involved | Legal Basis |
|---|---|---|
| Account Registration & Verification | Name, email, date of birth, KYC | Contractual compliance |
| Deposit & Withdrawal Processing | Bank account information, transaction records | Contractual compliance |
| Fraud Prevention & AML | IP, transaction records, identity | Legal obligation |
| Customer Support | Email, account history, enquiries | Legitimate interest |
| Platform Improvements | Usage data, game sessions | Legitimate interest |
| Marketing Communications | Email, phone number | Your consent |
Specifically regarding marketing communications — you may withdraw your consent at any time by contacting the Raja99 support team or through the communication preference settings in your account. Withdrawing consent does not affect your eligibility to continue using Raja99's services.
Raja99 uses internal data analytics to understand platform usage patterns for the purpose of improving the user experience. This data is processed in aggregate and does not identify any specific individual.
Raja99 understands the importance of your trust. We do not sell, lease, or disclose your personal data to third parties for their own marketing purposes. However, there are certain situations where we need to share your data with other parties to enable our services to function properly:
All third parties working with raja99 are required to comply with strict confidentiality and data protection obligations. They are not permitted to use data we share with them for any purpose other than what is specified in the service agreement with raja99.
All cross-border data transfers involving the personal data of raja99 members are carried out with adequate safeguards and in compliance with applicable data protection requirements in Malaysia.
Raja99 implements comprehensive technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or unintended disclosure.
Key security measures we employ include:
Regarding retention periods, Raja99 will retain your personal data for as long as your account remains active. Following account closure, we may retain certain data for the period required by law or for fraud prevention and litigation purposes — typically not exceeding seven (7) years.
Raja99 member personal data is stored in data centres equipped with multi-layered physical security systems, including biometric access controls, closed-circuit cameras, and automated fire suppression systems.
Raja99 uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small text files stored on your device when you visit our website.
There are several types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect certain features of the Raja99 platform. For more information on managing cookies, refer to your web browser's help documentation.
As a raja99 member, you have certain rights regarding the personal data we hold about you. We are committed to facilitating the exercise of these rights in a transparent and efficient manner.
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or outdated, you may request a correction through your account settings or via customer support.
You may request the deletion of your personal data, subject to applicable legal retention requirements.
You may request that we restrict the processing of your data in certain situations, such as during a dispute over data accuracy.
You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another service.
You may object to the processing of your data for direct marketing purposes at any time without penalty.
To exercise any of the above rights, contact the raja99 support team via Live Chat. We will process your request within 30 business days of receipt and may require identity verification before any action is taken.
The raja99 platform is for users aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the account in question. All members are required to honestly declare their age during registration.
Parents or guardians who are concerned that their child may have registered or used the Raja99 platform without authorisation are advised to contact our support team immediately so that appropriate action can be taken.
The raja99 platform may contain links to third-party websites or services in certain contexts, such as payment provider or game provider information. This Privacy Policy applies solely to the raja99 platform.
Raja99 is not responsible for the privacy practices or content of third-party websites you may access through links on our platform. We encourage you to read the Privacy Policy of each website you visit separately before providing any personal information to them.
The presence of third-party website links on the Raja99 platform does not imply that we endorse or guarantee the security or content of those websites. Use your own discretion when visiting external sites.
Raja99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to how we protect your information.
When significant changes are made, we will:
Your continued use of the raja99 platform after any policy amendment takes effect constitutes your acceptance of the updated terms. If you disagree with the changes made, you may request account closure through our support team.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Raja99 handles your personal data, we encourage you to contact us directly. Our data protection team is ready to assist you.
You can reach us via:
We are committed to responding to all privacy-related enquiries within 72 business hours. For more complex data subject access requests, processing may take up to 30 business days depending on the complexity of the request.
The dedicated raja99 support team is available around the clock to assist you. We take every privacy-related enquiry seriously and will strive to provide clear, complete, and timely responses.
Raja99 safeguards your privacy with the latest technology so you can focus entirely on your gaming experience. Register today and join a community of over 500,000 Malaysian players who trust us.